Laptop design stupidity

A relative of mine has a recent HP Pavillion laptop. (I suggested that she get a Mac, but she was concerned about MS Office compatibility).

I was doing some telephone support trying to reattach it to her wireless network tonight. I was ultimately unsuccessful, but I did learn two reasons why HP laptops suck.

  1. HP has their own ‘wireless assistant’ wizard, with a plethora of confusing options, so even my limited knowledge of Windows network configuration was useless.
  2. The laptop has a wireless on/off switch on its front. This switch was in the off position, but the software couldn’t tell that. All it could say was ‘please check the network switch’ — and it didn’t show a picture giving the switch’s location. I had to Google and then describe the location over the phone. It’s a hardware switch when it should be a software switch, and to add insult to injury, its state isn’t even visible to the software!

One Comment

  1. John R
    Posted August 4, 2008 at 9:04 am | Permalink

    Yeah, I had the same thing with an Acer laptop.

    There’s a light on the front of the laptop that indicates Wireless status — but it’s a button as well as a light, and not very obvious.

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